Documentation & Resources
Everything you need to get started and maximize EternaEdge capabilities.
User Guides
Comprehensive documentation for all platform modules, features, and workflows.
Browse DocsTraining Programs
Self-paced courses, live workshops, and certification programs for all skill levels.
View TrainingQuick Start Guides
Get up and running quickly with these essential resources.
Customer Support
Multiple support tiers to meet your organization's needs.
Standard Support
Business hours support via email and support portal with 24-hour response time.
- Email support
- Online knowledge base
- Community forum access
- Self-service training
Priority Support
24/7 phone and email support with 4-hour response time and dedicated account manager.
- 24/7 phone & email
- 4-hour response SLA
- Dedicated account manager
- Quarterly training sessions
Enterprise Support
White-glove service with 1-hour response, named technical team, and custom SLAs.
- Named technical team
- 1-hour response SLA
- Custom integration support
- On-site training available
Frequently Asked Questions
Common questions about the EternaEdge platform and services.
EternaEdge is available as a cloud SaaS platform, deployable in AWS GovCloud environments, or as a fully on-premises / air-gapped installation for sensitive or classified missions.
EternaEdge integrates with SIEM, SOAR, IAM, HR systems, insider-threat tools, cyber telemetry feeds, OSINT sources, and custom data streams through REST APIs, webhooks, and the APEX Connect integration layer.
Cloud deployments can be live within 48 hours.
Full enterprise or government rollouts typically take 2–4 weeks, depending on integration scope, identity setup, and training requirements.
Yes. Each EternaEdge module—OBSIDIAN, LUCID, FORGE, STRATUM, PATHWAY, and AI Force—can be deployed independently or combined into a unified intelligence ecosystem through the APEX operating system.
No. Through APEX Connect, EternaEdge enhances existing insider-threat, cyber, OSINT, and operational platforms by ingesting and correlating their signals into a single operational picture. Organizations retain the tools they trust.
Yes. EternaEdge is engineered in alignment with FedRAMP Moderate baselines and is designed for eventual FedRAMP authorization.
The platform implements a security framework aligned to FedRAMP Moderate control families, including access control, encryption, logging, audit, and continuous monitoring foundations.
Minimal support.
Cloud SaaS deployments require only identity integration (SAML/OIDC).
On-premise or classified deployments require standard container or VM infrastructure consistent with your agency or organization's accreditation environment.
EternaEdge supports strict data-sovereignty requirements, optional local-only processing, isolated tenants, and air-gapped deployments. All data remains within your accredited environment when deployed on-premises or in classified enclaves.
Need Help?
Our support team is ready to assist with technical questions and platform guidance.